In today’s busy world, hospitality service plays a key role in connecting with people and creating lasting impressions. When applied to the service industry, hospitality covers areas like food service, hotels, tourism, and healthcare. The goal of these services is to provide customers with a comfortable and easy experience. At RK Business Group, we are a key player in this space, offering railway catering in partnership with IRCTC, providing top hotel services, focusing on patient care, and giving senior citizens the chance to explore the world. Serving people is one thing, but making them feel welcome is a whole different experience. We follow a customer-focused approach where our services keep evolving based on our customers' needs, and this is reflected across our businesses. Whether we’re serving meals on trains or providing travel services, we ensure every experience is filled with care and quality.

Let’s take a closer look at all the industries we operate in under hospitality service.

Railway Catering Industry
The railway catering industry, especially with the rise of e-catering, has transformed travel in India, providing passengers with high-quality meals directly at their seats. We deliver quality meals to passengers on India’s vast railway network. E-catering allows passengers to order food online from a variety of restaurants, which is then delivered directly to their seats. This service caters to passengers on long and short-distance trains like Rajdhani, Shatabdi, and Express trains, ensuring convenience and variety in meals. RK Business Group’s role in the railway catering industry has helped improve the food experience for millions of passengers. By focusing on customer needs and maintaining high food quality, we highlight the importance of hospitality services in enhancing the travel experience across India.

Quality Service Restaurant Chains
If passengers prefer to dine at the station, we also offer quality restaurant options—Sendha and
Comesum. These restaurants serve diverse cuisines and operate 24/7, catering to the needs of
travellers, especially those with specific dietary preferences. They ensure that passengers receive fresh and hygienic meals during their travels.

E-Catering Services
With IRCTC’s e-catering service, passengers can choose from over 500 restaurants at more than 400 railway stations, ensuring safety and quality. They can order meals through mobile apps or websites, with options ranging from regional to international cuisines. The seamless delivery process shows how hospitality services provide comfort, convenience, and quality to travellers.

Tourism Services
We have a strong presence in the tourism sector, offering personalized hospitality services through initiatives like DialTrip and Royal Indian Train Journeys (RITJ).

DialTrip
Through DialTrip, we offer experiences like Education on Wheels and Mukhyamantri Teerth Yatra Yojana. Education on Wheels turns train journeys into learning opportunities for underprivileged students. The Mukhyamantri Teerth Yatra Yojana offers subsidized pilgrimage tours for senior citizens, ensuring their spiritual needs are met with comfort and care. These programs showcase an inclusive approach to hospitality services, where travel is made accessible for everyone, including elderly and marginalized communities.

Royal Indian Train Journeys (RITJ)
On the luxury side, Royal Indian Train Journeys (RITJ) offers premium train tours with world-class services. Passengers experience luxury travel on trains like the Maharajas' Express while exploring India’s culture and history. RITJ focuses on delivering an extravagant experience, combining fine dining, plush accommodations, and personalized service to offer guests the highest level of hospitality service.

Hotels
We’ve expanded into the hotel industry, managing prestigious properties in major cities across India. In Raipur and Ahmedabad, Courtyard by Marriott offers upscale accommodations for both business and leisure travellers. These hotels emphasize comfort, modern amenities, and proximity to key business areas. The Westin in Goa offers a luxury resort experience with wellness-focused services, perfect for those looking to relax in a beachside paradise. It features wellness treatments, fine dining, and world-class hospitality. We also manage Fortune Hotels in Ghaziabad and Noida, catering to corporate travellers and event organizers with excellent conference facilities and premium rooms.

Hospital
In Greater Noida, we opened Fortis Hospital, part of the well-known Fortis Healthcare network. It provides specialized care in areas like cardiology, neurology, oncology, and orthopaedics. The hospital combines advanced medical treatments with excellent hospitality service, ensuring patients receive high-quality care in a comfortable environment. With 24/7 emergency services, private rooms, and dedicated medical staff, we offer a welcoming atmosphere for recovery.

Conclusion
At RK Business Group, we provide top services in tourism, railway food, restaurants, and healthcare. With programs like DialTrip and Royal Indian Train Journeys, we offer luxury and affordable travel for everyone, including seniors and underserved groups. Our partnership with IRCTC makes it easy for train travelers to enjoy fresh and healthy meals.

Our restaurants, Sendha and Comesum, serve clean and tasty food 24/7 at major train stations. Our hotels, like Courtyard by Marriott and The Westin, offer comfort and luxury for both work and vacations. In healthcare, we work with Fortis Hospital in Greater Noida to give patients the best care.

We focus on making every experience great. Customer happiness is at the center of what we do. Whether you're traveling, dining, or seeking medical care, RK Business Group is here to serve you.

Discover more about our services and how we can enhance your travel, stay, or care experience. For any enquiries, reach out to us at bharatgaurav@dialtrip.com